An Interview with the Procurement and Logistics Management at a US based tool importer that Cargo Brokers works with:
Interview Highlights:
- Cargo Brokers solves problems caused by other forwarders.
- Online tracking makes it simple to see where the shipments are.
- Saving money through Cargo Brokers efficiency and competitive pricing.
CARGO BROKERS IMPORTS RAW MATERIALS AND DELIVER GREAT COMMUNICATION FOR THIS TOOL IMPORTER.
In Spring, homeowners look for a fresh outlook, a fresh coat of paint. They walk into Lowe’s, or call their professional painter who picks up paint rollers, paint applicators, brushes and trays made by this tool importer.
The Spring renovation season starts early for this US importer. By February, container loads with raw materials from China, Germany and Italy pick up the pace to double and triple the usual volume coming into their facility in Florida.
The partnership with Cargo Brokers for freight forwarding on their international shipments has just grown and grown over the years of working together. They said, “They have always handled our German supplier. They worked out so well that we got them involved with our shipments from China.”
CARGO BROKERS MAKES IT SIMPLE FOR THE TEAM AT THIS IMPORTER.
“They bring in our containers from China and from Germany. They are taking care of customs clearance. They are handling getting the product from our suppliers to our facility.
The team cites the quality of information and communication from Cargo Brokers as the best part of working with them. “We always know that we’ll be notified if there’s any delay on our shipments. We need our products at certain times. They are very good at relaying information.”
“There’s a website that Cargo Brokers has set up that gives us easy access to our shipments. It’s easy for us to track our shipments. They handle any of the questions we have. And they give us what’s happening up to the minute,” said Nancy.
“The customer portal that Cargo Brokers International has built gives us easy access to our shipments. It’s easy for us to track our shipments and check on other data that is essential for running the business effectively. They handle all of the questions we have and they give us what’s happening up to the minute.”
The customer communicated with the Cargo Brokers, Miami office by phone or email every day. “They are always available whenever I’ve had any questions related to customs clearance. Some of our suppliers set up the shipping from their end, and we don’t have Cargo Brokers involved. Then, there are issues, and we need Cargo Brokers’ advice.
“They are always willing to help, whether they are bringing the shipment in or not. Even when it’s not their problem. I’ve said, I know you’re not bringing this in, but tell us what this means.”
WHY DOES THIS CUSTOMER RELY ON CARGO BROKERS EXPERTISE SO MUCH?
“There’s a lot of language in bringing containers in. It can be an expensive problem if something is not quite right for customs,” they explained.
“Cargo Brokers has definitely saved us money. We have people come in from other companies that want our business, and they give us quotes throughout the year. Cargo Brokers has always stayed very competitive.”
WHAT WOULD THIS IMPORTER SAY TO ANOTHER MANUFACTURER LOOKING TO MOVE FREIGHT?
“We’ve been using a freight forwarder in Miami for many, many years. If you want to be sure that your containers are brought in timely, that you’ll be kept up to date on everything, that you’ve got the best pricing, I would recommend Cargo Brokers. They are awesome. I’ve had nothing but good experiences.”